Okay, so a few months ago, I did the whole "convert your remaining subscription from XBLG to Ultimate Game Pass for $1" thing. I thought it sounded too good to be true. Turns out it was.
Before I switched, I chatted with a Microsoft agent online who reassured me that not only would my entire subscription be switched over for $1, but at the end I could cancel and go back to my regular account. Which is true- KIND of.
See, once you convert your account from XBox Live Gold to Ultimate Game Pass, you CAN'T GO BACK.
So when I canceled the autopay on my brand-spanking new UGP account, and I bought a 12-month Gold card from CDKeys and put in the code, it told me that if I continued, the 12-month card I just bought would automatically be converted to 4 months of Ultimate Game Pass.
So my account- which I've had since XBox Live has existed, with all of its hundreds of games and thousands of dollars of content- is now being held for ransom by Microsoft. I either have to get a brand new account and lose access to all of my content, or pay for Ultimate Game Pass from now on, quadrupling my XBL cost (and we have to have 2 accounts for the household, because we have 3 XBoxes with 3 online players) going forward.
And there's no way to fix this.
How has no one reported on this??? It's INSANE. You literally CANNOT convert your account back to a regular account, so you pay the Ultimate Game Pass price or you:
• can't play online
• can't access any of the Games with Gold for XBox One you've downloaded
All because I believed a Microsoft agent and thought everything would be fine and dandy.
I mean, I'm not paying $200 a year for something that's still technically available for $52, even with the extra games (which honestly I treated like rentals and haven't touched in the last 3 months). Jesus.
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